Buyer Protection Policy

Is it safe to buy with GOAT?

We aim to be the most trusted platform for sneakers, apparel, and accessories. That’s why, if a purchased item does not ultimately meet our standards, we can offer you support through our Buyer Protection Policy.

The Buyer Protection Policy enables us to better serve our customers by providing help and assistance both prior to purchase and after. If something goes wrong with your order, we want to help fix it.

In which situations does the Buyer Protection Policy apply?

The Buyer Protection Policy ensures coverage for you, the buyer, in the event your item is:

  • received and deemed as inauthentic;

  • received, but is an incorrect item;

  • received, but does not match the item description or images;*

  • received, but is missing a key feature.**

If one of the above scenarios applies to your purchase, please contact us as soon as you discover the issue but no later than three days from receipt of your item. You can contact us through our GOAT Assist feature located within the GOAT App on the Orders page or by submitting a request.

If you don’t already have the GOAT app, you can download it through either the App Store or on Google Play.

* Examples of items that do not match their description or photos include, but are not limited to, a pair of sneakers that arrive with scuffs that weren’t described as such nor photographed in their listing, pants that arrive with a tear in the leg, sunglasses with incorrect lens color, etc.

** Examples of missing features include, but are not limited to, a parka without its hood attached, a bag missing the detachable shoulder strap, sneakers without their insoles, a backpack missing a zipper, etc.

What happens once I submit my request to GOAT?

Once you submit your request, GOAT Assist may help you with your claim or a GOAT support specialist may follow up with you.

In the event the item you received qualifies for a return under one of the scenarios listed above, we will provide you with a shipping label to be used to send the item to GOAT. Your item must be shipped within three business days of receiving the shipping label. Upon receipt, GOAT will verify that the item is in the same condition it was in when it was originally shipped to you. If your return is approved under this policy, you will receive a refund in GOAT Credit in the amount of your total purchase. If you would like a refund to your original payment method, please include that request when you contact GOAT support.