Help Center

Established in 2020, Julez Supply is a premier sneaker and streetwear marketplace. We make it easier to buy limited sneakers, streetwear and clothing for immediate purchase. We can guarantee you an 100% authentic product for the best price.

Wether you are looking to purchase items in our member only drops or on our public market, we always offer you a fair price and great service.

Julez Supply only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition. 

We offer a variety of payment types, with many that are local to each country. Please go down to our footer menu to see full list of payment types.

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided.  In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.  

The Order also could get detected as fraud from our system.

Fraudulent Orders are automatically cancelled and refunded. If your order was cancelled but was not fraud, reorder with matching shipping/billing details. 

We also do reserve us the right to cancel an order or a business contract with any other party at any term, if the item becomes unavailable or if invoices haven’t got redeemed yet.

For all cancelled orders, a refund of the item(s) will go back to your orginial form of payment.

For bulk purchases, please send an email to sales@julezsupply.com">sales@julezsupply.com and our team will be happy to assist you.

Our Customer Care team is here for you 6 days a week. Our normal business hours are from 9am-6pm CET Monday through Sunday. Please include all necessary informations. We try to reply to all customer inquiries within 24 hours. For more check out Contact Us.

Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders on Monday, Wednesday, Friday and Saturday.

Unfortunately we can´t change the address of an order once shipped.

Once an order has been placed, we cannot make any adjustments to size, color, or model.

Your have 14 days after arrival to return your products without giving any reasons. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at help@julezsupply.net">help@julezsupply.net. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at help@julezsupply.net">help@julezsupply.net.

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are NOT offering free returns as far as no error happened on our end.

Exceptions / non-returnable items. Certain types of items cannot be returned, like  custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please allow up to 10-14 business days to inspect your returned item(s) and process a refund back to your original form of payment.

PSD2 is a new European law introduced to make online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.