Help Center


Established in 2020, Julez Supply is a premier sneaker and streetwear marketplace. We make it easier to buy limited sneakers, streetwear and clothing for immediate purchase. We can guarantee you an 100% authentic product for the best price.

Wether you are looking to purchase items in our member only drops or on our public market, we always offer you a fair price and great service.

Julez Supply only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition. 

All Julez Supply merchandise is 100% authentic, guaranteed. Our team of authenticators puts every item through a 7 step verification process to ensure its legitimacy. Learn more about this here.
We determine our prices to be fair for a in hand product, that ships out immediately. On all of our public market items we offer a great service and no long waiting times.
All of our products are shown in US sizing.
Discount codes can be applied on the checkout page under "payment".

We offer a variety of payment types, with many that are local to each country. Please go down to our footer menu to see full list of payment types.

An order can be cancelled for a variety of reasons.

One reason is because we could not verify the payment details provided.  In these instances, you may place your order again using a verified alternative payment method.

We may also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment.  

The Order also could get detected as fraud from our system.

Fraudulent Orders are automatically cancelled and refunded. If your order was cancelled but was not fraud, reorder with matching shipping/billing details. 

We also do reserve us the right to cancel an order or a business contract with any other party at any term, if the item becomes unavailable or if invoices haven’t got redeemed yet.

For all cancelled orders, a refund of the item(s) will go back to your orginial form of payment.

For bulk purchases, please send an email to"> and our team will be happy to assist you.

Our Customer Care team is here for you 6 days a week. Our normal business hours are from 9am-6pm CET Monday through Sunday. Please include all necessary informations. We try to reply to all customer inquiries within 24 hours. For more check out Contact Us.

Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders on Monday, Wednesday, Friday and Saturday.

We ship all of our items from our warehouse in Germany or the Netherlands.
Yes! We do ship to most countries of the world! For international customers, please use the country selector in our menu, to see your local currency and shipping options.
All taxes are included in the price. Customs will apply only while shipping to Asia.
Orders can be tracked with the link we´ve sent to your email or on your account page.

Unfortunately we can´t change the address of an order once shipped.

Once an order has been placed, we cannot make any adjustments to size, color, or model.

Once an order has placed, we can´t cancel it upon request. The Order will then be subject of our return policy.

Your have 14 days after arrival to return your products without giving any reasons. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at"> Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at">

Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are NOT offering free returns as far as no error happened on our end.

Exceptions / non-returnable items. Certain types of items cannot be returned, like  custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To make the process as easy and quickly, simply initiate a returns request in our Returns Portal.

Please allow up to 10-14 business days to inspect your returned item(s) and process a refund back to your original form of payment.

PSD2 is a new European law introduced to make online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication.

If you are unable to place an order please contact our friendly customer support here.
We do provide all common payment methods such as PayPal, Credit Card, Klarna and more. To see a full list, scroll down to the bottom of the page.
If you would like to sell items or consign your items with us, make sure to join our Discord.